Retail Customer Support Representative

Verizon Wireless is hiring Retail Customer Support Representatives to work either full time or part time in various locations around the United States.

As a retail customer support representative, you will work in one of our retail stores. Your main duty will to aid customers that come in, answer questions, and provide them with high-quality customer service.

We are looking for customers who are friendly and helpful, and have a knack for customer service.

Working as a Retail Customer Support Representative

Retail customer support representatives spend a most of their time interacting with customers. In this role, you will also explain device and plan features and options and explain billing and excess usage charges. Any questions customers might have, you should be able to answer thoroughly and accurately. You will also assist the sales tea, in completing orders and sales. You will aid customers in person, as well as on the phone. When new team members are hired, you will play a part in coaching them.

We ask that applicants are outgoing, personable, and customer service-oriented. Although no specific education or experience is required, certain skills are mandatory for the job. For example, you must be able to work in a fast-paced environment, and have the patience to work with and appease frustrated customers. You will be responsible for knowing a wide variety of information dealing with our products and services, so for this reason, attentiveness and intelligence are key. Excellent communication skills are mandatory.

Why Verizon Wireless?

The world today moves incredibly fast, and by working at Verizon Wireless you can help move it along by delivering innovative communications, information, and entertainment to customers and the rest of the world. Your energy inspires us and allows us to keep producing and moving forward; for this reason we hold our employees in high regard.

We search for employee that have the same core values that we hold, and expect them to behave respectfully and responsibly, to consistently perform with excellence, and to take accountability for their actions as a company. Employees are expected to adhere to a high standard of ethical behavior and always put the customer first.

We have received numerous awards for our commitment both to our customers, and to our employees. We have been recognized as an admirable company overall, but also has been praised as one of the most diverse companies for ten years in a row, and was named “One of the Best Places to Launch a Career” by Business Week. We are also hailed as one of the most ethical companies, and have received several awards for excellence.

Verizon Employee Benefits

Because we recognize the value of our employees to the company, we provide them with extensive benefit packages.

Financial Rewards - Employees have incentives based on performance, and have a 401(k) savings plan with excellent company matching contributions. This also includes discounts for travel and attractions, health and dependent care spending accounts, life and AD&D insurance for employees and their families, and commuter spending accounts as well as an emergency military leave plan.

Health and Well-Being - This includes medical, dental and disability insurance, as well as long-term care insurance, free admission to Verizon Wireless Fitness Centers, and discounts to other fitness centers.

Family and Personal - Time off includes paid vacations, personal days, holidays, and employee discounts. Families of employees are entitled to home and auto insurance, a discount at Verizon child-care centers, and an adoption expense reimbursement.

Diversity and Inclusion

Here at Verizon, we value diversity in the workplace. For this reason, we ensure that we have a company made up of multiple different backgrounds and thoughts and ideas. These differences are a source of strength for our company. Right now women and minorities make up 60% of our workplace force and hold 30% and 22% of managerial positions.