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Counter Manager




Boston Metropolitan Area


Full Time


3-5 Years

Job Description:

Macy's is seeking Cosmetic Counter Managers who will supervise the complete operation of the cosmetics line within one of our department store locations.


You'll lead by example to create a positive selling environment through teamwork, enabling the counter to meet or exceed sales, service and loyalty expectations.

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Macy`s Jobs Customer Service TITLE: Counter Manager
job description

Macy`s Jobs

Cosmetic Jobs

Macy’s is seeking a Cosmetic Counter Manager who will supervise the complete operation of the cosmetics line. You’ll lead by example to create a positive selling environment through teamwork to enable the counter to meet or exceed sales and loyalty expectations. You’ll sell merchandise through effective customer service techniques and professional selling skills.

The Counter Manager will also recruit, train, and develop new and current associates on company policies and procedures, product knowledge, and productivity goals. You will practice superior selling techniques, assist customer in makeup and skin care selection and participate in special events and promotions. You’ll review and analyze business performance and ensure timely processing of new receipts, damages, testers, and returns to vendors.

You will receive great benefits at Macy’s including health and life insurance, vacation and holiday pay, employee discounts and competitive pay.

A counter manager is in charge of all aspects of working at a counter. Counter managers work for many types of establishments. But while the stores that employee them may differ, their goal remains the same: to provide excellent customer service and, in most instances, make a sale. Counter managers hire and train other workers, usually called counter clerks. Managers schedule and organize clerks, and often conduct performance reviews. They also handle many of the counter duties, which include greeting customers, answering questions and demonstrating or explaining details of the products they sell. Counter managers also run cash registers, taking a customer's money and making change. On top of those things, counter managers often have to take inventory and make sure items for sale are on display.

Qualified candidates should have excellent management and organizational skills and the ability to train and develop a team of associates. Previous retail experience is a must; cosmetic experience is preferred. You should have excitement over sales goals and products and enjoy meeting and interacting with customers.

No one would have guessed that the small, fancy dry goods store that opened on the corner of 14th Street and 6th Avenue in New York City in 1858 would grow to be one of the largest department store retailers in the world. After several failed retail ventures, Rowland Hussey Macy’s determination and ingenuity paid off at the age of 36 with the launch of R.H. Macy & Co. He adopted a red star as his symbol of success, dating back to his days as a sailor. First-day sales totaled $11.06 but by the end of the first full year, sales grossed almost $90,000. By 1877, R.H. Macy & Co. had become a full-fledged department store occupying the ground space of 11 adjacent buildings.

Always the innovator, Macy’s is known for several firsts that changed the retail industry. Macy’s was the first retailer to promote a woman, Margaret Getchell, to an executive position, making business history. Macy’s pioneered such revolutionary business practices as the one-price system, in which the same item was sold to every customer at one price, and quoting specific prices for goods in newspaper advertising. Known for its creative merchandising, Macy’s was the first to introduce such products as the tea bag, the Idaho baked potato and colored bath towels. Macy’s also was the first retailer to hold a New York City liquor license.

By November 1902, the store had outgrown its modest storefront and moved uptown to its present Herald Square location on Broadway and 34th Street, establishing an attraction for shoppers from around the world. With the store’s 7th Avenue expansion completed in 1924, Macy’s Herald Square became the “World’s Largest Store,” with over 1 million square feet of retail space.

By 1918, R.H. Macy & Co. was generating $36 million in annual sales. Yet, the prosperity of the retailer was never more apparent than when the company went public in 1922 and began to open regional stores and take over competing retailers. In 1923, the Toledo-based department store LaSalle & Kock was acquired; the next year, Davison-Paxton in Atlanta was acquired, and in 1936, the Newark-based Bamberger’s was purchased.

To help celebrate their new American heritage, Macy’s immigrant employees organized the first Christmas Parade in 1924. The procession featured floats, bands, animals from the zoo and 10,000 onlookers, beginning a time-honored tradition now known as the annual Macy’s Thanksgiving Day Parade.

In 1945, the company expanded west and purchased O’Connor Moffatt and Company in San Francisco. Two years later, O’Connor Moffatt stores, including the landmark Union Square store that opened in 1866, were converted to Macy’s after a survey indicated that San Franciscans would welcome the name.

Macy’s California broke new ground with the first department store flower show in 1946. What began as a fragrance promotion in the cosmetics department now annually welcomes the spring season, treating visitors to a botanical, cultural and community spectacle. In 1971, Macy’s Union Square store’s lower level, once cluttered with bargains, was transformed into “The Cellar,” changing the way customers shop for housewares. Due to its success, the Herald Square store followed suit five years later.

Macy’s entered 2005 with about 240 locations, primarily on the East and West Coasts. With the conversion of all Federated’s regional store nameplates in March 2005, Macy’s grew to about 425 locations across the country. In September 2006, with the conversion of stores acquired from May Company, Macy’s now serves customers through more than 800 stores in virtually every major geographic market in the United States.

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