Verizon Wireless is hiring Customer Service Representatives to work in various locations regions throughout the United States.
As a Customer Service Representative, you will handle on average 65 to 75 calls per day in order to help our customers. You will troubleshoot service and equipment concerns. You will be expected to research and resolve billing inquiries, and provide an overall great customer service experience.
We are looking for candidates who are multitasking masters and technology lovers. Our team thrives on being able to communicate effectively, and listen to what the customer needs and wants.
Working as a Customer Service Representative
Customer Service Representatives typically work in an office or store setting, and spend their time connecting with customers and actively helping them with their concerns. As a member of the Verizon Wireless team, you will find answers for our customers in an effective way. You need to always be ready to lend a helping hand, and you easily share your supportive nature with those around you. You’re proud of your past successes and seem to achieve them effortlessly in part because your interpersonal skills are so great. Your dependability and enthusiasm for routinely exceeding expectations make you a perfect fit for a Verizon Wireless Customer Service Representative position.
For a job as a Customer Service Representative here at Verizon, you must be great on the phone – that’s where you’ll do most of your work – and who are serious multi-taskers. If you’re adept at working between multiple computer screens and have good technical skills, then you’ll thrive in this structured work environment. At least one year of customer service experience is required, and a college degree is preferred. In return for all of your efforts, we’ll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement.
More about Verizon Wireless
Verizon Wireless is known as one of the most reliable wireless networks in America. It is also considered the largest. Verizon Wireless is home to 83,000 employees in the United States.3
We have received numerous awards for our commitment both to our customers and to our employees. We have been recognized as an admirable company overall, but also has been praised as one of the most diverse companies for ten years in a row. We were named “One of the Best Places to Launch a Career” by Business Week. We are also hailed as one of the most ethical companies and have received several awards for excellence.
Because we recognize the value of our employees to the company, we provide them with extensive benefit packages.
Employees have incentives based on performance, and have a 401(k) savings plan with excellent company matching contributions. This also includes discounts for travel and attractions, health and dependent care spending accounts, life and AD&D insurance for employees and their families, and commuter spending accounts as well as an emergency military leave plan.
Health and Well-Being
This includes medical, dental and disability insurance, as well as long-term care insurance, free admission to Verizon Wireless Fitness Centers, and discounts to other fitness centers.
Family and Personal
Time off includes paid vacations, personal days, holidays, and employee discounts. Families of employees are entitled to home and auto insurance, a discount at Verizon child-care centers, and an adoption expense reimbursement.
Diversity and Inclusion
Here at Verizon, we value diversity in the workplace. For this reason, we ensure that we have a company made up of multiple different backgrounds and thoughts and ideas. These differences are a source of strength for our company. Right now women and minorities make up 60% of our workplace force and hold 30% and 22% of managerial positions.