Working as a Customer Account Executive
Responsible for answering questions related to customer billing statements and general inquiries, as well as for the resolution of payment concerns. The Customer Account Executive (CAE) offers Comcast products and services to meet customer needs. The CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer's and the company's best interest
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Elicits and records customer information and inquiries, following prompts from a computerized system. Corrects errors and discrepancies on customers' billing statements as necessary
Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner
Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements
Researches billing history using computerized systems
Establishes rapport and promotes effective relationships
Attempts to collect delinquent account balances.
Generates copies of billing statements and researches billing history using computerized systems and microfiche when applicable
Facilitates interactions with customers in a way that is in accordance with the Company's service strategy. Establishes rapport and promotes effective relationships
Demonstrates awareness of company policies and procedures while applying sound judgment, when necessary.
Attempts to collect delinquent account balances.
Prepares work orders accurately; processes payments and enters credit card information accurately
Promotes and recommends products and services based on a logical relationship to the customer's needs and interests, delivering the Comcast Quality Experience. Enters and confirms sales when appropriate
Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. - Supports other lines of business as call volume dictates Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Achieves overall call center performance goals, while impacting the business goals of the organization. - Consistently meets or exceeds established goals and performance metrics. Attends training as required. - Regular, consistent and punctual attendance.
Regular, consistent and punctual attendance. Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary
Customer Account Executive Skills
The ideal candidate will love to sit at their desk, work on the computer and take inbound calls from potential customers selling all three of our services; cable, internet and phone. Multitasking, typing while assisting a customer always with a positive bright attitude and the ability to assist the last customer of the day the same as you would the first is a must
Education Level: High School or GED
Candidates must have 1 year of Customer Service experience and be able to type 25 wpm.
You must be able to work any shift; work schedules will include evenings, weekends and possible holidays.
All candidates must successfully complete pre-employment assessment testing, be able to provide a High School Diploma or GED, pass a criminal background check, drug screen, have a stable work history and a strong work ethic.
More about Comcast Benefits
Comcast has a unique history and culture. Started in 1963 with our three founders, Comcast has since grown from a single cable television operation serving 1200 customers to one of the world's leading communication companies. We think you will agree that Comcast is the type of organization for which you want to work. If you enjoy working in a fast paced, fun environment with the opportunity for rapid advancement and FREE CABLE, 401(k) with 100% match and Tuition reimbursement, then Comcast is the place for you! Comcast's is seeking flexible, fun, motivated individuals with a proven track record of success in a customer service and sales environment. A potential Comcast Representative will enjoy working in the Call Center environment, if you have already worked in a call center and have been successful than Comcast is a great place for you |