Senior Commercial Service Professional

Allstate Insurance is hiring Senior Commercial Service Professional to work in S. Barrington, IL.

Senior service professionals handle customer calls, as well as a number of different concerns. As a senior service professional, you will answer customer inquiries and resolve complex service concerns in order to support customer service needs.

We want candidates who will dedicate themselves to performing their job to the best of their abilities, and who are will make customer service a priority.

Working as a Senior Commercial Service Professional

Senior Commercial Service Professionals typically spend the majority of their time talking to customers and helping them resolve their concerns. As a senior commercial service professional for Allstate, you will support customers’ needs by attending to several different services for them. For example, you will handle inbound and outbound calls, internal call transfers for cross-sales, up-sales, and mail or fax transactions. It is important to maintain close relationships with customers, and since you will be interacting a great deal with our customers, it is important that you are knowledgeable, friendly, and helpful.

Although a college degree is not required, we do ask that candidates have at least a GED or high school diploma. Two to four years of related experience is required, and call center experience is a plus. Bilingual candidates are desired and are encouraged to apply. Customer service, communications, and relationship-building skills are mandatory.

More about Allstate

Originally founded in 1931 as a part of Sears, Allstate has since then grown into the largest publicly held personal lines insurer in the entire United States. Over the years, we have received numerous awards for our company’s strength, achievements, size, and commitment to diversity, including recognitions from both Forbes and Fortune magazines. With our 13 lines of insurance and offices all across the country, we offer something for everyone.

What is it like to work for Allstate?

Just like our customers, our employees are in good hands. We strive to provide a working environment that promotes diversity, balance, and innovating thinking. We believe that our employee’s happiness correlates to our customer’s satisfaction, and so for this reason we provide encouraging engagement, endless opportunities for professional and personal growth, and a thriving, motivating environment. Allstate is a team, not only committed to providing the highest-quality customer service, but is also dedicated to bettering the surrounding communities. With a job at Allstate, you can be a part of this team, and have the opportunity to better your life and the life of someone else.

Allstate Employee Benefits

To demonstrate our appreciation for our employees, we offer a number of generous benefits and support systems.

Allstate provides medical, dental, vision, life, AD&D, and long-term disability insurance, as well as a retirement plan and profit sharing fund with 401(k) options. We offer dependent day care spending account, a health care flexible spending account, and childcare discounts. Because of our dedication to education, we provide tuition reimbursement, in-house education, and our very own “The Good Hands People” Program.