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NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system serving patients throughout the Chicago metropolitan area.

NorthShore encompasses four Hospitals-Evanston, Glenbrook, Highland Park and Skokie--as well as NorthShore Medical Group with more than 70 offices and more than 550 primary and specialty care physicians, the Research Institute and Foundation. In total, the health system employs more than 8,000 people.

NorthShore has a teaching affiliation with the University of Chicago Pritzker School of Medicine. Formerly known as Evanston Northwestern Healthcare (ENH), the integrated healthcare delivery system changed its name in September 2008.

Rush North Shore Hospital was acquired by NorthShore University HealthSystem (NorthShore) on January 1, 2009 and was subsequently renamed Skokie Hospital . The Hospital is currently undergoing more than $100 million in renovations and upgrades.

NorthShore Company Culture

NorthShore University HealthSystem (NorthShore) is committed to earning the loyalty of those who come to us for care and those who play a role in providing that care. The Service Values define the behaviors that each of us at NorthShore demonstrate in person, on the phone, or through email with co-workers, patients and families, physicians and visitors. Our values include exceptional customer service, supportive workplace interactions and a professional work ethic.

Exceptional Customer Service
Focus on Empathy, Communication, and Attitude

  • Demonstrate a genuine sense of caring about the well-being and feelings of others
  • Follow-through on commitments to customers, those you make and those stated in NorthShore policies
  • Demonstrate sensitivity to those who are sick, scared, vulnerable and/or under time pressure
  • Remain professional, calm and appropriate with customers, even in stressful situations
  • Listen patiently and without interruptions, to fully understand the thoughts of others
  • Understand the expectations of customers and your responsibility in meeting them
  • Use service recovery behaviors: offer appropriate apologies, explanations and resolutions
  • Address customers by their formal name (Mr., Ms., Mrs.) at least once during an interaction
  • Make eye contact with customers to demonstrate courtesy and attentiveness
  • Maintain patient confidentiality in verbal, written and electronic communication
  • Supportive Workplace Interactions
    Focus on Teamwork, Positive Outlook

  • Work cooperatively, as a positive contributor to the “team”
  • Demonstrate a positive attitude in all workplace interactions
  • Communicate in a manner that gains the trust and support of others at all levels
  • Apply information about people, situations and processes before making judgments
  • Follow established processes, protocols and workflows
  • Respond positively and willingly to customer requests for assistance
  • Work effectively with others despite differences of opinion and style
  • Accept both positive and negative feedback as opportunities for improvement
  • Keep your work environment clean and presentable
  • Professional Work Ethic
    Focus on Professionalism, Initiative, Flexibility and Multi-tasking

  • Reflect a sense of personal and ethical accountability for the work you do
  • Demonstrate understanding that you represent NorthShore and NorthShore Medical Group to each customer
  • Take initiative to resolve problems and meet customer requests
  • Be flexible, and embrace change with a “can do attitude”
  • Demonstrate reliability in attendance and punctuality
  • Demonstrate reliability to complete duties in a professional, timely and accurate manner
  • Be results-oriented; prioritize time to work on what is important
  • NorthShore Career Opportunities

    NorthShore University HealthSystem (NorthShore) is a comprehensive, fully integrated, healthcare delivery system that serves the greater North Shore and Illinois communities. NorthShore consists of Evanston, Glenbrook, Highland Park and Skokie Hospitals, as well as the 75 Medical Group offices of the NorthShore Medical Group located throughout northern Chicagoland.

    Further, NorthShore is committed to excellence in its academic mission and supports teaching and research as the principal teaching affiliate of the University of Chicago Pritzker School of Medicine.

    Additionally, our Research Institute focuses on clinical and translational research, including leadership in informatics research and clinical trials. NorthShore Foundation seeks to obtain philanthropic support for ensuring the health system can provide advanced research and state-of-the-art facilities. At NorthShore, you will find that excellence is all around you.

    Whether you are just starting your career or looking to make a career change, we are confident that we have a variety of positions that match your skills.

    There are many benefits to working at NorthShore, which include a supportive work environment that promotes professional and career development, recognition of our staff for providing excellent service and a competitive benefits package.

    We encourage you to explore our website to learn why NorthShore is the right place for you.


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